Welcome to the Canadian Cancer Society’s smokershelpline.ca / teleassistancepourfumeurs.ca and talktobacco.ca/parlerdutabac.ca (the “Websites”). These are non-commercial web sites that offer free tools and information about quitting smoking, vaping and tobacco use. The Websites also offer a Live Chat feature. Live Chat allows you to chat directly with a Quit Coach online in real time in the chat box on the Websites.

The Websites facilitate an environment in which people can share their experiences and build relationships that will support them in their efforts to quit smoking, vaping, and tobacco use (the “Online Community”).  The Online Community is moderated by our Quit Coaches.

The Online Community’s aim is to provide a healthy, safe, and constructive environment for discussion, support and the exchange of information about quitting smoking and/or vaping.

Please read our Terms of Use carefully as they are legally binding on you. Your use of the Website signifies your acceptance of these Terms of Use. We reserve the right, at our sole discretion, to change, modify, add, or delete portions of the Terms of Use at any time without notice. Your continued use of the Website after any such changes constitutes your acceptance of the new policy. It is your responsibility to regularly check to determine if there have been changes to these terms and to review such changes.

Anyone can view content on the Websites and use the Live Chat feature without registration. In order to contribute and interact on the Online Community, however, you will need to register. Registration is free.

The Websites are owned and provided by the Canadian Cancer Society (referred to herein as the “CCS”).

Last Updated: June 1, 2021

When and how to contact us

If you are concerned about a post that is objectionable, contains inappropriate content, or is otherwise in breach of these Terms of Use, please contact us using one of the following methods:

Smokers Helpline
Email:  shlsupport@cancer.ca   
Phone:  Smokers’ Helpline at 1-877-513-5333

Talk Tobacco
Email:  talktobacco@cancer.ca   
Phone:  Talk Tobacco at 1-833-998-TALK (8255)

You are also encouraged to contact us if you have any questions about the Website’s operation, or ideas about this site.

You may also contact us for assistance modifying your communications preferences (i.e., opting out of receiving emails, texts or calls) or to deactivate your online account.

Get started with Smokers' Helpline today!